Cancellation Policy

All guests use Ember Haüs at their own risk and must follow the Sauna Host’s instructions at all times. Lake access is optional and used at your own responsibility. You must be a capable swimmer and comfortable with cold water, changing outdoor conditions, uneven ground, slippery surfaces and the natural risks of lake swimming. Please check with a doctor before using the sauna or lake if you are pregnant, diabetic, have epilepsy, dizziness, fainting, heart conditions, high or low blood pressure, are under medical care, take prescription medication, or have any condition affecting heat, cold, sweating or temperature regulation. This includes guests with metal pins, rods, implants or silicone implants. Do not use the sauna if you are unwell, have fungal infections, infectious skin conditions, open wounds or open cuts. Alcohol, drugs and smoking are not permitted in the sauna or Ember Haüs area. Staff may refuse entry to anyone who appears intoxicated, unsafe or unable to follow instructions. Refunds are not issued in this situation. Nudity is not permitted during communal sessions or outside the sauna during private sessions, as Ember Haüs operates in a shared outdoor setting. Please remove metal jewellery, watches and wearable devices before entering the sauna. Metal fixtures on swimwear may also become hot and cause burns. Bookings are for a set time and cannot be extended due to lateness. Please arrive 5 minutes early. If booking for a group, you are responsible for making sure everyone understands these terms. Sauna Etiquette Please clean your feet before entering. Footwear is not permitted inside the sauna. Sit on a towel at all times. Do not stay in the sauna for more than 15 minutes at a time. We recommend 5 to 12 minutes before taking a break. Add only small amounts of water to the stones. Do not touch the stove, stones, flue or guard. Do not add wood. Ember Haüs staff will manage the stove. Enter and exit carefully, as floors and entrances may become slippery when wet. No glass is permitted in the sauna or lake access area. Essential oils are not permitted unless agreed in advance for a private booking. Do not take photos or videos during communal sessions. Photos may only be taken when no other guests are present and privacy and safety are not affected. Please respect other guests, Litton Lakes, staff and the surrounding environment. Our sauna is always hosted by a staff member who is there to support your safety, wellbeing an

Contact Details

• Litton Lakes, Litton Lane, Dorchester, UK